Q. How long does it take to complete my custom flight case ?

The manufacturing time depends on the load of the shop.

We are currently able to manufacture a fully customized case in 5 to 7 weeks.

We can expedite the manufacturing with additional fees, the Leadtime will be 3 weeks.

Q. How long does it take to deliver the case?

We are working with several shipping companies.

The current standard delivery time is 10 to 15 business days.

The Express express delivery time is 3 to 5 business days.

During the process of check-out, the options and fees will be displayed according to your address.

If your county is not managed by our Website, the following message will appear:

shipment error message

Please contact us to have a rate.

Q. What are the delivery fees?

We are working with several shipping companies.

During the process of check-out, the options and fees will be displayed according to your address.

If your county is not managed by our Website, the following message will appear:

Shipment error

Please contact us to have a rate.

Q. Should I purchase a standard custom or custom case configuration ?

We have designed our standard fitting to match the higher number of tracings existing for your instrument.

Nevertheless, some instruments have some technical specifications (elevated fretboard, armrest...) that should not match perfectly.

Please contact us.

Q. How do I determine if my guitar will fit one of the standard designs ?

You can refer to the specifications shared online.

If you are not able to find the relevant answers, please contact us.

Q. Is it possible to check my guitar in the Karura Case as luggage for airline travel ?

Your Karura Case can be checked as luggage. You can also add a TSA locker to the main hinge.

Usually, you will have to bring your case to the oversized luggage area, depending on the Airport and companies.

Some companies are also kind to accept your case in the cabin, please ask them gently!

Q. What happens after I complete my inline order ?

Once your order will have been registered online, the case will be inserted into our production planning. We will start to manufacture the case automatically (if you pay by bank transfer, please share the bank slip).

We will contact you by email within 3 working days after your order, to confirm all the specifications.

Q. Can I change my contact details ?

You can change all your contact details until the date of shipment, if you have created an account with your own login and password.

If you have ordered your case with the guest method, please contact us.

Q. Do the carbon fiber models offer more value than the Glass-Fiber cases ?

Carbon Fiber is one of the best Fibers to manufacture cases in the composite industry.

We have selected our grade of Carbon between the most suitable for our application.

Please refer to our technical explanations on our page Why Karura?